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Shipping & returns.

Approximate production time 15 days after booking.

Spain mainland: Estimated between 5€, 15 working days.
Balearic: Estimated between 15€, 15 working days.
Estimated between 15€, 15 working days.

DELIVERY to REST OF THE WORLD: Estimated between 25€, 15 working days.
**In the case of acquisition of Pre-Order garments, the production of the garment / garments will take place within 15-30 days. At any time, you can contact to find out how your order is going, and we will also notify you when you leave the studio.

Please note that during busy periods and in sale, this is sometimes not possible. Email us at for more information.

If you don’t think you’ll be at home to receive your parcel, please give us
an alternative address if it suits you better – for example, your work
address. You can enter any address you wish on the checkout page,
under Shipping Address.
If you aren’t in when the delivery arrives, the delivery partners will leave a
notice or call for explain details for the next steps in order for you to
receive your order.
As soon as the parcel is shipped you will receive a confirmation email
containing your Tracking Number.
We do everything we can to make sure deliveries take place when we say
they will. Sometimes, though, things beyond our control delay delivery. If
the delivery is going to be delayed, we’ll email you as soon as possible
and advise you of the new delivery arrangements.

The customer is responsible for the payment of customs taxes and the amount is calculated according to the law applicable in the country where goods are sent. That will be communicated to you by the carrier after the goods have reached their destination.

In the event that the taxes are not paid and the shipment is refused or abandoned as a result, the shipment expenses and the customs taxes will be deduced from the total amount of the order and only the difference will be reimbursed.

If for any reason at all you want to return something, you can do so within 7 days of delivery.
For the returns, please, tags must remains attached to the garment and the item remains in the same condition as sold. On receipt of the parcel,
we will verify the integrity of the items before accepting your return and requesting the refund.

We’ll give you a full refund or exchange the item. Kindly consider this process may take between 3 and 6 days. The refund is issued directly to
the card account used for the original purchase, and in the same currency by Stripe.
We will send you a confirmation email as soon as we have requested the
refund. The credit will be visible in your account approximately within one
or two billing cycles from when you received our email.

No exchange and return of lingerie can be made for hygienic reasons.
*Important: In case of acquisition of Pre-Order garments, the money is
not returned, but a voucher is offered for future purchases. Being
garments made to a specific consumer measure, the item will be invalidated for another purpose. This voucher will expire for one year.

Just follow the instructions on the packing slip enclosed with your order and we will do the rest. We recommend that you take note of the tracking
number in case anything goes wrong so that we can track your item.

If you no longer have the packing slip please email us at
We always try to deal with returns as soon as they arrive. However, during really busy periods, please allow up to 15 days from it arrive to our
warehouse for your return or exchange to be processed.
Please note our office hours are 9am to 9pm GMT, Monday to Friday.

Terms & conditions.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. Any new features, which are added to the current
store shall also be subject to the Terms of Service. It is your responsibility to check this page periodically for changes. Your continued use of or
access to the website following the posting of any changes constitutes acceptance of those changes.

In the event that the carrier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay
duties, multiple failed attempts to reach the customer at point of delivery or otherwise, Crack will not be responsible for payment of return shipping
costs levied by the courier. Similarly, Crack is not held responsible for the
 payment of re-shipping merchandise to the customer. In cases such as these, the customer remains responsible for all shipping costs associated
with returned packages due to failed delivery. Crack reserves the right to refuse a return if the merchandise in question
does not meet our standards for salable condition. Where provided, all original packaging should accompany the item, and the lack of these items, will risk a return being rejected. All accessories must be in an equally salable condition to the items that they accompany.
Shoes will not be accepted if returned with marked soles, without the original box, or with a damaged box, and will be sent back to the customer.
Customers are responsible for paying shipping costs, and purchasing tracking/delivery confirmation. In the event that a customer foregoes secured tracking, CRack is not responsible for the package if it is lost or otherwise not received. Crack reserves the right to define and determine
“salable condition” at our own discretion.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion, use, or access to, or any contact on the website through which
the service is provided, without express written permission by us. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with Crack Studio.

On , every purchase is made with maximum security
thanks to the use of Stripe forces HTTPS and HSTS for secure connectionn. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level
of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before
confirming the order.

Crack Studio treats our customers account information as private and confidential information and will never share this with any outside
afflictions or individuals.